Support & FAQ
How can we help?
Straight answers about getting started, lessons, your account, privacy, and billing.
Getting started
What is La Tutora?+
La Tutora is a native iPhone app for English-speaking adults who want consistent Spanish practice. Speak or text with the same tutor, follow a structured A1–C2 curriculum, and return to a learning path that remembers your progress.
Do I need to know Spanish already?+
No. Complete beginners can start at A1. Learners with prior experience can use a short guided placement or choose an appropriate starting point.
Is La Tutora available on the web?+
No. The learning experience is designed as a native iPhone app. This website explains the product and provides privacy, legal, and support information.
What devices are supported?+
La Tutora is being built for iPhone. Exact compatibility will be published with the shipping App Store build.
Lessons & progress
What is the difference between Speak and Chat?+
Speak is a live voice lesson. Chat is text practice. They use the same tutor, current curriculum unit, and learning record, so you can choose the mode that fits the moment.
Is La Tutora just a general AI chatbot?+
No. La Tutora stays within Spanish tutoring, follows a structured curriculum, tracks demonstrated skills, and uses lesson history to decide what practice is useful next.
How does La Tutora remember me?+
It can save concise lesson-derived information such as progress, recurring mistakes, corrections, recaps, and useful tutor memories.
How long is a voice lesson?+
Voice lessons are designed to be short and focused, currently up to ten minutes.
Does reading a lesson mark it complete?+
No. Progress is based on skills demonstrated through practice, not simply opening a page or spending time in the app.
Account & privacy
What happens to my voice and messages?+
After you agree to AI processing, voice and typed lesson content are sent to Google Gemini so the tutor can respond. See Privacy & AI for the plain-English explanation.
Can I delete what my tutor remembers?+
Yes. The app provides controls to inspect and delete individual tutor memories.
How do I delete my account?+
Open Account in the app and choose Delete account. Account deletion does not automatically cancel an App Store subscription.
Can I use the app without agreeing to AI processing?+
Speak and Chat require AI processing to function. Declining or withdrawing consent prevents new AI lessons until you agree again.
Billing
How much does La Tutora cost?+
Current price, billing period, trial, and renewal details will be shown in the App Store and inside the app when products are live.
How do I manage or cancel a subscription?+
Subscriptions are managed through your Apple Account. La Tutora will link directly to Apple’s official subscription-management instructions at launch.
Does deleting my account cancel my subscription?+
No. Delete the account in La Tutora and manage or cancel the subscription separately through Apple.
Troubleshooting
La Tutora cannot hear me. What should I check?+
Confirm microphone permission is enabled, check the selected audio route, move to a quieter place if possible, and try the lesson again. Chat remains available when voice is not practical.
The tutor stopped responding. What should I do?+
End the lesson safely and try again on a stable connection. The shipping app will include exact recovery guidance and a way to contact support if the issue repeats.
Still need help?
Email us.
Write to aaron@marketlou.com. Please never send lesson audio, transcripts, passwords, or sensitive personal information by email. To withdraw AI-processing consent or ask about your data, use the same address.
Release status
Coming to iPhone.
There is no public App Store listing yet. When La Tutora is ready, this site will link directly to the verified listing—never a placeholder download.